FAQs

wylie elite awards

Do you offer a Free Trial?

Yes!  We offer an opportunity for your child to try a class out prior to signing up. This is for new customers only.


What does our child wear to class?

T-shirts, shorts, and comfortable sneakers are acceptable. Please make sure to also have girls wear a sports bra underneath their shirts. Hair should be pulled back into a ponytail.No jewelry should be worn.


Do I get a discount if there are only 3 classes in a month?

No. Our pricing is based on an annual amount and averaged out over 12 months.  There may be some months with only 3 classes, and some with 5.

 

What happens if there is bad weather on the day of our class?

The safety of our athletes and staff is of the utmost importance.  If there is a possibility of dangerous activity in our area, we will cancel classes that day. We will send an email and post on our social media in these instances.  If your child is at the gym during bad weather, we monitor it closely and move kids to safe areas until it passes.

 

How much is the registration fee?

We charge a $39 annual gym fee per family that is billed upon registration and on your anniversary each year. 

 

What ages do you offer classes for?

Ages 3 and up.

 

If my child misses a class, do you offer make-ups?

Your child can attend an open gym to make-up a missed class. 

 

How will I know when my child is ready to move up?

Coaches will communicate with the office when a child is ready to move to a different class.  The office will contact the parent/guardian on file to provide the different options available.


Do you offer private lessons?

Yes.  Private lessons are typically scheduled for 30-60 minutes and the price varies by coach.  The price range is $30-$50 per lesson. To schedule a private lesson, see below  -How do I schedule a private lesson.


How do I schedule a private lesson? 

-From the website, click on “Online Scheduling” at the top
-Choose the type of lesson you would like to book
-Select a Coach
-Click on a date to view the coach’s availability
-Select available time
-Type in the Athlete’s name and click “Book Now”
-Scroll up to click on “View Cart”
-Returning Customers: Log in to your account to complete the transaction
-New Customers: Begin filling out billing information and create Account Username and Password
-Place Order
-You will receive a confirmation email 


How do we pay tuition?

We accept cash, checks, Visa, Master Card, and Discover. We also offer auto-draft for your convenience at no extra charge.

Any payments received after the 10th are considered late and will be charged a $10 late fee. Checks that are returned as NSF will be charged a $10 fee. When replacing the check, it must be replaced with cash, money order, or credit card.

 

How do we drop from a class?

In order to drop your child from an enrolled class, you must submit a drop request by the 15th of the month. Drop forms can be submitted electronically via our website or by emailing info@wylieelite.com. Accounts will continue to be invoiced until notice has been given.

 

How do I make a Spirit Store purchase?

-From the website, click on “WE Online Shop” at the top of the page
-If you are in the Parent Portal, you will click on ProShop
-Choose item, Add to Cart, and then Make Payment
*Office Staff will contact you to let you know when your order is ready for pickup

 

What is the Customer Portal?

The Customer Portal or Parent Portal is a secure, online portal that you can access from any web device, at your convenience. The Customer Portal allows you to view your account information, create students, enroll in classes, view and make payments, and so much more.

 

How do I create an account?

From the website, click on “Parent Portal” at the top of the page, or, click on “Classes”.  Then ‘Click to Begin’ at the bottom
1.Navigate to the Customer Portal and select “Create an Account”.
2.Fill out all of the required fields and select “Next” at the bottom of the screen. If you cannot click “Next”, review the form and make sure all required fields are completed. Double-check for any checkboxes that may need to be selected.
3.Make sure to check the box to opt-in to receive emails on any news updates or important information.
4.After all fields are completed, click “Create Account”.
5.Lastly, you will have to accept policies by clicking “I accept” below each policy. From the “Policies” page you can view, download, and print all policies.
6.Once you have created an account, choose “Yes, Create a Student” to add your student”.

 

How do I log in to the Customer Portal?

1.Go to the Customer Portal and select “Log in”.
2.You will see a screen that asks if you are a current customer. If so, select “yes”, and enter your email and password.
3.Finish logging in by clicking “Next” at the bottom of the screen.

 

I forgot my password. How do I log in?

1.Go to the Customer Portal and click “Log in”.
2.Select “Forgot Password”.
3.Enter the email address associated with your account and select “Submit”.
4.Check your email account for the password reset email with a verification code.
5.Enter the verification code in the Customer Portal and click “Verify” to reset your password.
6.Enter and confirm your new password and click “Update Password”.

 

How do I create a student?

1.Log into the Customer Portal.
2.Click “My Account” and then click “Add Student”.
3.Fill out all of the required information in the “New Student Details” form and click “Save”.
4.When successfully done, you will see a screen that says your student was successfully created. Exit out of this message to be returned to your “Account” page.
5.To add another student, simply click “Add Student”. 

 

How do I enroll a student in a class?

1.Log into the Customer Portal.
2.Select “Booking” at the top of the page.
3.To enroll in a class, click “Find a Class”. This will take you to a screen that asks if you need help finding a class. Clicking “Yes, please” will take you through a step by step questionnaire to find just the right class for your student. Clicking “No, just looking” will allow you to browse all classes.
4.You can use filters at the top of the screen to narrow your search based on things like days and openings.
5.When you have found the right class for your student, select the class and select the student that you would like to enroll. Lastly, click “Enroll Now!”
6.Enter any details about your student and select “Add to Cart”.
7.To complete your enrollment, click “Pay Now” and complete the checkout process.

 

How do I enroll a student in a camp?

1.Log into the Customer Portal.
2.Select “Booking” at the top of the page.
3.Click on the appropriate Camp Type to bring up a list of available camps to choose from.
4.Select the student(s) you wish to enroll and a list of camps will be shown that match the age/gender requirements for the selected student(s).
5.Use filters at the top of the screen to narrow your search based on things like days and openings.
6.When you have found the right camp for your student, click on the camp and select the student(s) that you would like to enroll.
7.Click “Enroll Now!”
8.Select the appropriate camp block (if available) and answer any user-defined questions and select “Add to Cart”.
9.Click “Complete Transaction” and complete the checkout process and finalize the enrollment.

 

How do I view my student’s enrollments?

1.Log into the Customer Portal.
2.From the “Account” screen, find the student that you would like to view Enrollments for and select“Enrollments”.
3.This will show you any classes or camps that your student is enrolled in. 

 

How do I make a payment?

1.Log in to the Customer Portal.
2.From the “Account” screen, select “Payments”. This shows any outstanding charges and available credit.
3.Select “Make Payment” to pay outstanding charges with a credit card or bank account without saving payment information. You can also connect a credit card or bank account for Autopay by selecting “Add Payment Info” and completing the form. Adding payment info alone does not pay your balance, so be sure to make a payment either before or after adding.
4.To pay any outstanding charges with credit on your account, select “Apply Credit”, and complete the form.

 

How do I view transaction history or print a statement?

1.Log in to the Customer Portal.
2.Transaction history can be found by clicking on “Transaction History” from the top of your Account page.
3.To download or print a statement, select “Generate Statement”.

 

How do I edit my account information?

1.Log in to the Customer Portal.
2.From the “Account” screen, select “Account Information”.
3.All account information can be edited by clicking on the field, entering the information you would like to change, and clicking “Update”.

 

How do I change my password?

1.To change your password, log in to the Customer Portal.
2.Click on “Login/Security” at the top of the “Account” page.
3.Enter and confirm your new password and click “Update Password”.

 

How do I view news and announcements?

1.Log into the Customer Portal.
2.Select the “News” page at the top of the screen. All news and announcements will be displayed here.